General Terms and Conditions of Sale & Services (T&C)

These General Terms apply to all sales of products, essential consumer goods, export/import services, and travel packages concluded between the parent company SOA LIFE UP (or its operational subsidiaries such as SOAMAHATSARA and Madagascar Best Destination / Madabest) and its clients (individuals, wholesalers, businesses, and international partners).

The group operates across multiple complementary sectors: • Wholesale and retail distribution of essential consumer goods (PPN) via SOAMAHATSARA. • Export of premium Malagasy goods (gourmet vanilla, spices, essential oils) and technology import. • Custom luxury travel packages and destination management via Madagascar Best Destination (Madabest). • Business consulting, entrepreneurship mentorship, and social impact projects.

Any order or booking placed on our platforms or confirmed via quotation/proforma invoice constitutes a binding contractual commitment upon receipt of formal confirmation issued by SOA LIFE UP and receipt of the agreed deposit or payment.

Prices are quoted in Malagasy Ariary (MGA), Euros (EUR), US Dollars (USD), or UAE Dirhams (AED) depending on the service nature and customer location. Quantity-based discounts or customized quotes may apply.

Payments are processed according to agreed terms: Credit/Debit Card (via Stripe secure gateway), international bank wire transfer, Mobile Money (MVola, Orange Money), or cash on pickup where applicable. Online payments are encrypted according to international banking security standards.

Physical goods are delivered to agreed destination points per logistics schedules. For travel packages and Madabest bookings, itinerary execution follows the official travel documents and vouchers issued to the traveler.

SOA LIFE UP is committed to executing all contracts with due care. However, liability shall not apply in the event of force majeure (severe weather events, flight or maritime cancellations, strikes, government restrictions, or third-party network outages).

These conditions are governed by the applicable laws of the contracting entity's registered seat. In case of dispute, the parties agree to seek an amicable resolution prior to any legal proceedings.