Refund and Cancellation Policy

All orders for travel services, B2B equipment, and management services placed on the website are charged immediately upon transaction confirmation. An acknowledgment of receipt and a digital invoice are sent via email within a maximum of 24 hours.

Travel services and tourist packages: • Cancellation more than 30 days prior to the service start date: Full refund (100%), excluding potential processing fees. • Cancellation between 15 and 30 days prior to the service: Partial refund of 50%. • Cancellation less than 15 days prior to the service: No refund will be issued. Sale of goods and B2B equipment (Wholesale trade): Return requests for defective or non-conforming products must be submitted in writing within 14 days following receipt of the goods. After product inspection by our teams, a replacement or refund will be processed within 14 business days.

Any cancellation or refund request must be sent by email to our support address: contact@soalifeup.com, specifying the order number and the reason for the request.

Approved refunds are credited directly to the payment method (credit/debit card) used during the initial transaction within 5 to 10 business days, depending on bank processing times.